Refund policy

1. 15-DAY RETURN PERIOD
We offer a 15-day return window from the date your package is delivered [cite: 2026-03-11]. If more than 15 days have passed since the delivery date, we unfortunately cannot offer you a refund or exchange [cite: 2026-03-11]. To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging [cite: 2026-03-11].

2. NON-RETURNABLE ITEMS
Certain types of goods are exempt from being returned, such as personalized products, custom-made items, and personal care goods [cite: 2026-03-11]. Gift cards and items marked as "Final Sale" are also non-returnable [cite: 2026-03-11].

3. RETURN PROCESS
To start a return, please contact us at donaldgarner4201946@outlook.com [cite: 2026-03-11]. If your return is accepted, we will provide you with a return authorization and instructions on where to send your package [cite: 2026-03-11]. Items sent back to us without first requesting a return will not be accepted [cite: 2026-03-11].

4. REFUNDS
Once we receive and inspect your return, we will notify you regarding the approval or rejection of your refund [cite: 2026-03-11]. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 10 business days [cite: 2026-03-11].

5. SHIPPING COSTS
You will be responsible for paying for your own shipping costs for returning your item [cite: 2026-03-11]. Shipping costs are non-refundable [cite: 2026-03-11].